Talked to a friend recently who until now has been getting Internet via dial-up. He finally was forced to chose one of the satellite ISP options. There are essentially two companies to choose from and both offer a variety of options or plans.
I was with Hughesnet for a couple of years and while it gave me better service than dial-up ever could, it still was a continuous two years of frustration, poor reliability, unreliable speeds, high cost, and very poor Indian based technical support.
Almost a year ago my Hughesnet contract expired and a new, faster, competitor came on the scene, Exede. You can do your own Googling about the technical aspects but Exede promised deliver Internet speeds to rival land based systems, at competitive pricing, and with American based support.
I did a little research, visited some users for a demo, and decided to sign on for a two-year contract. Overall I’ve been very satisfied. About my only complaint is the download limits that all satellite users have to live with and I think a few of their use policies could be a [pullquote]I can sit in my recliner and Netflix and YouTube until my brain is pure mash and not worry about exceeding my limits and causing my monthly bill to explode![/pullquote]little more customer friendly. All that said, however, it remains better than anything I ever experienced with Hughesnet.
In October of 2012 Hughesnet came out with a new system they call Gen 4, which was supposed to out perform Exede. Sitting here this morning I got to wondering how that was working out so I did some Googling. It appears that once again Hughesnet is failing to deliver. Their system is not delivering what was promised and the technical support is still horrible.
What really made me think about this is that currently Exede is restructuring its usage monitoring system and is permitting unlimited download time until completed. This is the only time we have ever had access to unlimited high-speed Internet download service and boy am I loving it. I can sit in my recliner and Netflix and YouTube until my brain is pure mash and not worry about exceeding my limits and causing my monthly bill to explode!
For a very brief time, we’re living in the 21st century on Worley Mill Rd.